MyLeon™ is a web and mobile application that allows a patient to have secure access to matters relating to the patient's health care from Leon Medical Centers, including access to a portion of his or her electronic medical record. It also provides a patient with a convenient method for communicating with Leon Medical Centers for non-urgent messages. Without limiting the generality of the foregoing, MyLeon™ provides the following services to patients through its web-based portal:
Whether you engage with My Leon through your mobile device, desktop computer, or your web browser, we may collect your personal information for a number of purposes as described in this Privacy Policy. Your use of any of our mobile apps is also subject to the applicable End User License Agreement. If you use our mobile apps, you agree to the applicable End User License Agreement and consent to the use of your information as described in this policy.
My Leon may update this Privacy Policy, as new features and services are added, as laws change, and as industry privacy and security practices evolve. However, we will take reasonable steps to notify you of material changes we make to this Policy. You are responsible for regularly reviewing this Policy. Your continued use of the MyLeon Patient Portal constitutes your acceptance of the revised policy. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.
Leon Medical Centers takes very seriously its obligation to protect the confidentiality of your personal information. My Leon’s mobile applications for iOS and Android, are intended to connect to servers and systems operated and maintained by Leon Medical Centers in order to provide you secure, mobile access to those systems and to your health information.
This Privacy Policy describes how Leon Medical Center’s mobile applications for patients (MyLeon) use, store, and transmit information and data. Leon Medical Centers may modify this Privacy Policy at any time effective upon its posting. Your use of our Applications constitutes your acceptance of this Privacy Policy and any updates.
Leon Medical Centers does not sell or license any information that you may provide to us as you use our Applications. Depending on which feature you are using, you may be asked to provide personal information such as name, address, telephone number, email address, credit or debit card information, etc.
The amount and type of information that we receive depends on how you use My Leon and the information you choose to submit to us via the application. The information collected will be used to improve your experience on the application, to provide services to you, to communicate with you about information that you request, respond to your questions and concerns, communicate with users about our services, and related issues, and to conduct research and analysis.
Except for those things stated below, our Applications does not send your personal information directly to Epic and does not store any of your personal information on your device or in the cloud-based storage solution associated with your device (i.e., iCloud or its equivalent).
My Leon attempts to minimize the amount of your personal or health information stored or retained on your device. Nevertheless, our Applications may:
Temporarily store your personal information in memory or on the device while you use our Application.
When you choose to add a profile photo to our mobile app, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our mobile apps, the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it.
Leon Medical Centers offers telehealth visits using our mobile apps, when you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video or audio data from these visits.
With your permission, certain versions of our Applications can connect to Apple HealthKit or Google Fit to receive health information and to share that information with your healthcare providers. When you choose to use Apple’s HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple’s HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our mobile apps, the identifiers are deleted. MyLeon will not share your health information with HealthKit, Google Fit, or other software enabled with HealthKit or Google Fit.
When you choose to view documents from Leon Medical Centers (such as letters or images) using our mobile apps, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.
Leon Medical Centers offers automatic appointment arrival and if you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile apps or you disable automatic appointment arrival, the identifiers are deleted.
Leon Medical Centers offers location-based check-in for in-person appointments, and allows you to find Leon Medical Center’s urgent care providers near you, you may choose to allow our mobile apps to interact with your location data for those purposes. We do not store your location data.
While using your mobile device, your device may share location information (when you enable location services) with our application. For example, precise geo-location can be used to help you find nearby Leon Medical Centers locations or assist with appointment arrival. To manage how to share your device’s location, go to Account Settings within the My Leon application.
Leon Medical Centers allows you to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile apps to interact with your Bluetooth data for this purpose. We do not store your Bluetooth data.
The MyLeon mobile app may use your phone to call phone numbers displayed in the app. MyLeon will not store your call history or other call data.
While you use the MyLeon app, we collect non-identifying information so we can provide customer service to you and understand how people use our mobile apps so we can improve our products. This information includes from the time you began using the app, your interactions with Leon Medical Centers, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.
You may contact us through the methods listed on our website. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.
In addition, in order to provide you certain features, our Applications may request information from servers and systems owned or operated by Leon Medical Centers and those servers and systems may record technical information about that request such as an IP address and information related to the type of device, platform, and operating system you use with our Applications.
Google has determined our mobile apps are subject to their COVID-19 apps requirements. As a result, we are required to provide the following information so we can make our mobile apps available to you in the Play store.
MyLeon mobile app interacts with your microphone only if you choose to use your microphone to navigate our mobile apps. Our mobile app interacts with your camera roll only if you choose to add a profile image to a profile in our mobile app. This information is not used in connection with COVID-19.
MyLeon mobile app accesses, collects, uses, and shares your information(including video, audio, images, files, phone) as stated above in the section titled, “The Limited Ways We Use Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your consent for these purposes as you use our mobile apps.
MyLeon mobile app was not created specifically for the COVID-19 pandemic. It existed before the COVID-19 pandemic to allow you to access your health information on file with Leon Medical Centers. Leon Medical Centers allows you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using MyLeon mobile app. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.
Leon Medical Centers allows you to use MyLeon mobile app to conduct telehealth appointments with your healthcare providers. MyLeon mobile app only provides the technical support for those appointments to happen. We do not interact with any health information about you exchanged during any telehealth appointments.
The security of your information and data while using our Applications is very important to us. Our Applications employ a variety of technical safeguards to protect the confidentiality, integrity, and availability of your personal information including supporting Transport Layer Security (TLS)/Secure Sockets Layer (SSL) certificate technology and encryption.
Unfortunately, no data transmission over the Internet can be guaranteed as 100 percent secure; but Leon Medical Centers uses its best commercially reasonable efforts to use the most current data security technology available to protect your information, and to continue to implement the new security methods as they become available.
You can take other steps to protect your information:
You will only access MyLeon in a matter consistent with these terms. You must keep safe the sign-on and password assigned to you and will not share your log-in information with anyone else.
Leon Medical Centers will not be liable for any disclosure of information due to unauthorized use of your sign-on and password. If you your sign on and password combination has been compromised, contact Leon Medical Centers immediately or go to the portal and request a new password.
If you have any questions about this Privacy Policy, you may contact our customer service department at 305-642-5366.
If you have questions about your privacy rights, believe that we may have violated your privacy rights, or disagree with a decision that we made about your PHI, you may contact us at the following address or telephone number:
Do not use portal communications if there is an emergency, please dial 911 or go to the nearest Emergency Room