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Customer Service

Customer Service

Every call is important to us because it’s important to you. You’ll always be treated with respect and kindness when you reach out to Leon Medical Centers. That’s because our call center team goes through the same white-glove training that every employee must have at Leon. Whether on the phone or in person, you should leave feeling like every interaction you have with Leon makes you feel special.

Call Us 24/7 for Super-Quick and Caring Customer Service

More than 120 customer service representatives are ready to help you at Leon Medical Centers. Our call center is open 24 hours a day and 7 days a week, so we’re always here when you need us.

You’ll never be on hold for long at Leon. Our large staff will answer your call within seconds.

When you contact the call center, we can:

  • Help you schedule an appointment.
  • Confirm appointments.
  • Set up free transportation.
  • Connect you to a doctor to answer your health questions.
  • Answer other questions.

Bilingual Customer Service Representatives

You should feel embraced by Leon from the moment we answer your call. To make it easier for you to talk with us, all of our customer service representatives speak both English and Spanish. You’ll be treated with patience, listened to closely and encouraged to tell us about any of your health concerns.

We Never Outsource Our Calls

Some healthcare providers outsource their calls to a different center. We never do that. You can be sure you’re talking to a trained, Leon employee every time you reach us. That’s the personal touch you can count on.

You’ll speak with customer service representatives who have the background to understand your questions and concerns. They’ll also direct you to the right health service or provider. We respect your time and try to help you as quickly as possible while also making sure you get exactly what you need. It’s part of how we treat every gentleman and lady at Leon.